Customer Care Specialist

If you want to be part of a growing company that helps save lives, BioCare may be the perfect place for you! We are a distributor of specialty pharmaceuticals that treat rare diseases, such as hemophilia, immune system deficiency and ALS. We are looking for a Customer Customer Care Specialist (CCS) to grow with us. Our CCSs play a crucial role in getting the right medication in the right hands, at the right time so we need someone who is detail oriented and passionate about helping others. If you want to make a difference in someone’s life every day, apply today to be part of the BioCare family and help us in our mission to be the most trusted healthcare partner with unmatched service levels.

*** All candidates MUST be able to work occasional weekends ***

Why you should apply:

• Low cost and flexible medical, dental & vision plans
• 17 days (136 hours) Paid Time Off accrued during your first year
• Up to 40 hours Paid Sick Time accrued annually
• Company paid life and disability insurance
• Competitive pay of $17-18/hour

Typical duties:

• Receive and process customer orders, prepare required forms, and determine the most cost-effective shipping method
• Data entry of all inventory transactions
• Coordinate shipments and confirm receipt of product
• Monitor inventory levels and assist Account Managers with reconciling inventory variances
• Provide excellent customer service, ensuring any issues with orders, transfers, and/or inventory movement are resolved

What we’re looking for:

• High School graduate or GED required
• Top notch customer service (1+ years preferred) and interpersonal skills
• Attention to detail, with the ability to understand, follow, and give precise written and verbal instructions
• Must be able to work flexible shifts, as the employee will occasionally need to work weekends and holidays to backup other teammates during time off and/or leave of absence
• Ability to communicate effectively in both oral and written formats
• Must be able to maintain confidentiality
• Proficient computer skills (knowledge of SAP is a plus)
• Longevity in employment history
• Must be able to pass a pre-employment drug screen and background check within company and accreditation standards

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Incumbents will follow any other instructions or directions and will perform any other related duties, as assigned by their supervisor.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, marital status, national origin, ancestry, disability, genetic information, medical condition, military/veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.