Our Customer Care Team

Our Mission

We are committed to being the industry’s most trusted healthcare partner by providing customer-oriented solutions, unmatched service levels, and a unique distribution network to ensure the highest quality patient care.

We understand your specialty product needs

  • Warehousing and Fulfillment
  • Pharmaceutical CRT and Cold Chain
    (-20°C, 2-8°C, 15-25°C)
  • Supply Chain and Inventory Management
  • Returns Management, Inspection, and Processing
  • Order to Cash
  • License and Regulatory Services
  • Flexible Title Models
  • 24/7/365 Customer Service
  • cGMP Facilities
  • Industry Standard EDI
  • DSCSA Compliant
  • Web-Based Business Engagement Portal

Wide-Reaching Distribution Capabilities

We have extremely agile and wide-reaching distribution capabilities to support our partners and their patients when they need it most.

Wide-Reaching Distribution Capabilities

2 Strategically Located Distribution Centers (DCs)
15 Forward Stocking Locations

Our Expertise Helps You Achieve Quality
and Regulatory Excellence

Quality Management System (QMS)

  • System Validation & Change Control
  • Change Management Oversight
  • Policies, Procedures, Training, Qualifications, & Validations
  • Compliance & Quality Data Review

Regulatory Requirements

  • Licensing (Facility or Product)
  • Regulations, Standards & GXP
  • Privacy & HIPAA
  • Safety Laws & Regulations (OSHA)
  • Updated FDA 3PL Licensing Standards

Auditing and Deviation Management

  • Auditing Preparedness
  • Non-conforming Product Evaluation
  • Root Cause Analysis
  • Process Management & Improvement

Relationship Management

  • Hosting External Inspections
  • Quality Agreements
  • Supplier Qualification