Our Customer Care Team


Our Mission

We are committed to being the industry’s most trusted healthcare partner by providing customer-oriented solutions, unmatched service levels, and a unique distribution network to ensure the highest quality patient care.

We understand your specialty product needs

  • Warehousing and Fulfillment
  • Pharmaceutical CRT and Cold Chain
    (-20°C, 2-8°C, 20-25°C)
  • Supply Chain and Inventory Management
  • Returns Management, Inspection, and Processing
  • Order to Cash
  • License and Regulatory Services
  • Flexible Title Models
  • 24/7/365 Customer Service
  • cGMP Facilities
  • Industry Standard EDI
  • DSCSA Compliant
  • Web-Based Business Engagement Portal

Wide-Reaching Distribution Capabilities

We will do whatever it takes to deliver life-saving therapeutics with unmatched speed and accuracy, ensuring we overcome every obstacle. We get the right products in the right hands at the right time, because patients’ lives depend on it.

2 Strategically Located Distribution Centers (DCs)
13 Forward Stocking Locations

Our Expertise Helps You Achieve Quality
and Regulatory Excellence

Quality Management System (QMS)

  • System Validation & Change Control
  • Change Management Oversight
  • Policies, Procedures, Training, Qualifications, & Validations
  • Compliance & Quality Data Review

Regulatory Requirements

  • Licensing (Facility or Product)
  • Regulations, Standards & GXP
  • Privacy & HIPAA
  • Safety Laws & Regulations (OSHA)
  • Updated FDA 3PL Licensing Standards

Auditing and Deviation Management

  • Auditing Preparedness
  • Non-conforming Product Evaluation
  • Root Cause Analysis
  • Process Management & Improvement

Relationship Management

  • Hosting External Inspections
  • Quality Agreements
  • Supplier Qualification