Job summary:

The Accounts Receivable Specialist is responsible for managing the full cycle of accounts receivable activities to ensure timely, accurate invoicing, payment applications, collections, and financial reconciliation. This role requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with clients and internal teams to resolve billing issues, maintain accurate records, and support financial reporting and audit readiness.

Core Competencies & Responsibilities

Accounts Receivable Management

• Perform all accounts receivable functions, including generating and processing invoices.
• Monitor customer accounts to identify outstanding or overdue balances and proactively facilitate payment.
• Maintain and update detailed records of all receivable transactions.
• Monitor and manage accounts receivable aging reports, escalating issues when necessary.

Collections & Customer Communication

• Communicate with customers to resolve payment issues, discrepancies, or disputes.
• Document all collection activities and maintain comprehensive records.
• Provide concise monthly account updates and statements to clients.

Payment Posting & Reconciliation

• Post incoming payments from various sources accurately and promptly.
• Reconcile posted payments with bank statements and internal records.
• Maintain detailed documentation of all cash posting activities.

Chargeback Processing

• Process and resolve chargebacks accurately and in a timely manner.
• Reconcile chargeback claims with payments and investigate discrepancies.
• Maintain complete records of all contracts and chargeback activities.

Credit & Rebate Management

• Analyze, validate, and issue credit memos and checks for rebates, fees, and other adjustments.

Financial Reporting & Audit Support

• Support month‑end, quarter‑end, and year‑end closing activities and reporting.
• Assist in audit preparation by gathering documentation, reports, and supporting materials.

Professional Conduct

• Demonstrate sound judgment aligned with company mission, vision, and values.
• Maintain confidentiality and handle sensitive information appropriately.

Qualifications

• College degree or equivalent education, or 3–5 years of relevant work experience.
• Strong communication skills.
• Excellent analytical and organizational skills.
• Ability to handle sensitive or confidential information professionally.
• Proficiency with:
  • Microsoft Office (Excel, Word, Outlook, etc.)
• Prior experience in:
  • Collections
  • Accounts receivable management
  • Chargebacks
  • Contracts
  • Healthcare or pharmaceutical billing
  • Understanding of pharmaceutical reimbursement processes and contract management.