Job summary:

Under direct supervision, the Customer Care Specialist is responsible for supporting the sale and distribution of BioCare products and services. This role includes order processing, inventory management, shipment coordination, and delivering high-quality customer service.

Overview

Join our dynamic team as a Remote Customer Care Specialist and become the vital link between our organization and the clients we serve! In this energetic role, you will deliver exceptional customer service by managing client inquiries, providing healthcare support, and ensuring smooth communication through various channels. Your enthusiasm and technical proficiency will help foster positive relationships, resolve issues efficiently, and enhance overall client satisfaction. This is a fantastic opportunity for motivated individuals who thrive in a fast-paced environment and are passionate about making a difference in healthcare support.

Position Summary

BioCare is seeking a Customer Care Representative to support our Retina and Oncology division. This role is responsible for delivering exceptional service to customers through order management, inventory support, shipment coordination, and issue resolution. The ideal candidate will be a strong communicator who enjoys helping customers and solving problems.

Essential Responsibilities

• Receive and process customer orders accurately and efficiently
• Coordinate product shipments
• Monitor inventory levels
• Assist in resolving customer concerns and inquiries
• Support account managers with operational activities
• Maintain accurate records and documentation
• Ensure compliance with company policies and industry regulations
• Participate as an active member of the customer care team

Required competencies, knowledge, skills, and abilities:

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities
• Must be able to maintain confidentiality
• Ability to understand, follow and communicate clear written and verbal instructions while performing all tasks safely
• Must have excellent customer service and interpersonal skills

• Must have proficient computer skills
• Ability to work in a team environment and participate as an active team member
• Effective oral and written communication skills
• Must be able to work flexible shifts
• Must be able to pass a drug test and background check aligned with company, licensing, and accreditation standards

Required certifications, licenses, education, and experience:

• Valid in–state driver’s license
• High School graduate or GED required

Preferred education, competencies, knowledge, skills, and abilities:

• One year customer service experience
• Bachelor’s Degree in related area or equivalent combination of education and experience

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer and/or phone
• Ability to stand, walk, bend, squat, stretch, kneel, reach, grasp, and pinch
• Physical ability to occasionally lift, carry, push, and pull up to 40 pounds