EDI Analyst

Location:  Tempe, AZ or Dallas, TX preferred (Hybrid), may be open to remote

Job summary:

We are looking for an EDI Analyst to join our growing IT team at Biocare.   If you want to make a difference in people’s lives and support our ability to get the right medication into the right hands, at the right time, apply today to be part of the BioCare family!

Primary responsibilities:

• Develop strong working relationships with internal teams and external partners to support a variety of integration technologies and data formats including ANSI EDI X12, JSON, XML
• Work with multi-application and trading partners environment to support various connection protocols such as SFTP, AS2, FTPS etc.
• Create and maintain maps for various transactions including 832,810, 850, 855, 856, 844, 849, 845, 844, 852, 867 and 820
• Coordinate and support EDI onboarding of multiple trading partners across different VANs and follow mapping guidelines.
• Create and maintain documentation related to EDI processes and procedures, including mapping specifications, data interchange agreements, and trading partner profiles.
• Conduct end-to-end testing of EDI and integration projects, documenting test cases, scenarios, and results to ensure accuracy and compliance with industry standards.
• Monitor, audit, and report on newly implemented integrations to ensure that they are stable and operating as expected.
• Respond promptly and accurately to incoming customer and external vendor inquiries, escalating if needed to the appropriate resource(s). Fully understand and assess client reported issues to determine prioritization.
• Monitor and troubleshoot EDI transactions, identifying and resolving any errors or discrepancies in a timely manner to ensure a smooth flow of information.
• Contribute to team efforts by supporting continuous improvement initiatives and upholding high standards of performance and service.
• Deliver exceptional customer service to both internal and external stakeholders.
• Apply superior knowledge on wholesaler account set ups, EDI, and dispensing data (switch) requirements.
• Provide continuous updates to customers on open items, ensuring proper follow up and steps to close cases take place.

Requirements:

• Bachelor’s degree in an IT or Computer Science discipline OR equivalent experience.
• 5+ years’ experience working in EDI, demonstrating proficiency in interface, and mapping specifications, troubleshooting, and system support.
• 2+ years of relevant experience working with SAP, with a strong understanding of iDocs.
• 2+ years of relevant experience working Cleo integration cloud, Cleo Harmony & Clarify, with a strong ability to work with existing trading partners successfully.
• Be able to independently work on EDI projects from scoping, design and implementation.
• Experience with full life-cycle implementations and integration with different SAP & non-SAP systems based on technical protocols SFTP, SOAP, REST, ODATA, HTTPS, JDBC/JTDS, AS2.
• Experience working in the Healthcare/Pharma industry preferred.
• Experience in Agile methodology and delivery, service management tools like JIRA.
• Keen to learn, expand knowledge and skills, explore new technologies and solutions.
• Experience in working with source control tools such as SVN and GitHub
• Quality and Improvement focus to ensure data reliable, timely, and complete data.
• Superior customer service skills on calls customer and vendor calls.

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer and/or phone
• Visual acuity to accurately read small print in contracts, RFPs, and other documents
• Ability to stand, walk, bend, squat, stretch, kneel, reach, grasp, and pinch

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, marital status, national origin, ancestry, disability, genetic information, medical condition, military/veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Incumbents will follow any other instructions or directions and will perform any other related duties, as assigned by their supervisor.