Customer Care Specialist

If you like making a difference in people’s lives, this may be the perfect job for you! BioCare is a distributor of specialty pharmaceuticals that treat rare diseases, such as hemophilia, immune system deficiency and ALS. We’re looking for an outstanding Customer Care Specialist to grow with us. Our CCSs play a crucial role in getting the right medication in the right hands, at the right time so we need someone who is detail oriented and passionate about helping others.

Why you should apply:

• Low-cost medical, dental & vision plans
• 17 days (136 hours) Paid Time Off accrued during your first year
• Up to 40 hours Paid Sick Time accrued annually
• Company paid life and disability insurance
• Competitive pay

Typical duties:

• Receive and process customer orders, prepare required forms and determine the most cost-effective shipping method
• Data entry of all inventory transactions
• Coordinate shipments and confirm receipt of product
• Monitor inventory levels and assist Account Managers with reconciling inventory variances
• Provide excellent customer service, ensuring any issues with orders, transfers and/or inventory movement are resolved
• Work prescheduled on-call shifts

Requirements:

• High School graduate or GED
• 1+ years of delivering top notch customer service
• Longevity in employment history
• Excellent interpersonal skills, including the ability to communicate effectively in both oral and written formats with customers, employees, management, and vendors at all levels
• Attention to detail, with the ability to understand, follow and give precise written and verbal instructions
• Ability to organize, prioritize, and deliver results with a variable workload and multiple priorities, paying close attention to detail with minimal supervision
• Must be able to provide on-call coverage on an occasional weekend day (approximately 1 per month) and overnight shifts (approximately 3 per month), possibly on a holiday; on-call hours are paid at $3/hour
• Must be able to maintain confidentiality
• Proficient computer skills (knowledge of Microsoft Dynamics 365 a plus)
• Ability to work independently and as an active participant in a team environment
• Must be able to pass a background check and pre-employment drug screen within company and accreditation standards

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, marital status, national origin, ancestry, disability, genetic information, medical condition, military/veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.