kuwait sex movie sexkrug.com xhamsetr xxx hariyani dotporn.tv hotel riya park palani hentai rape manga hentaika.org world conquest zvezda plot hentai فيلم اباحي مصري pornotane.net نيك الطيز محارم sexy aishwarya rai justpornvideo.mobi xnxxschool oida xxx gamboporn.com big girls sex videos indian bhabhi xnxx.com lalatube.mobi keralamdms lets jerk.com brostube.info cumtel sex dance karnataka dance 2018 indianfuckass.com sohar mp3 pornvideo download youjizz.sex prone sex vedio سكس بزاز امهات pornwap.pro سكس قديمة broken marriage vow april 25 teleseryestvheaven.com nagustuhan www torrentz2 con pornozavr.me bangladeshi local bf nude desi women mojoporntube.net mms maker googlexnxxx tubereserve.mobi xxxmalayalamvideo

Customer Onboarding Specialist

Customer Onboarding Specialist

BioCare
Customer Care
Remote, Tempe, Arizona
Posted 4 weeks ago

Job summary:

At BioCareSD, we are building a first-rate, highly efficient, and customer-centric Operations team to support our physician clinic customers. The Customer Onboarding Specialist is a vital contributor to this team. Reporting to the Customer Development Manager, the Specialist will be one of the first people – outside of Sales – to engage with our customers. Responsible for coordinating and planning customer enrollment and maintenance, the Specialist will have the opportunity to make a lasting impression on new customers through attentive communication and deep attention to details. In doing so, the Specialist will set the tone for our entire relationship with our customers and directly impact our ability to service our customers. Capable of meeting tight deadlines with high accuracy and autonomy, the Customer Onboarding Specialist will develop a deep knowledge of customer categories, ensure a streamlined customer experience, and coordinate with other departments and businesses.

Location:

  • Remote or Hybrid if located in the Tempe, AZ area (3 days in office/2 days remote)

Primary responsibilities:

  • Work with customers to ensure a smooth enrollment and onboarding process
  • Compile complex and customized paperwork packets as per customer needs
  • Coordinate assignment of operational tasks to responsible stakeholders within the business; insure follow through; drive process improvements and efficiencies
  • Coordinate the customer journey, serve as the customer’s sole point of contact for customer services, partner closely with Sales across discovery, customer validation, account creation and Master Data, enrollment, onboarding, and daily maintenance (including address changes, identifier changes, etc.)
  • Manage through ambiguity, complexity and highly specialized customer needs
  • Identify, establish, templatize, and execute customer communications in partnership with Marketing and Sales
  • Coordinate and collaborate with affiliated business units, to include distribution organizations, to solidify a seamless customer experience
  • Work within multiple software systems to include Salesforce, SAP, Outlook, Word, Excel, etc.
  • Perform all other duties as assigned by management

Required competencies, knowledge, skills, and abilities:

  • Excellent customer service skills in oncology or retina honed through at least [5] years of experience
  • Experience onboarding new customers, knowledge of sales operations, and a strong track record of partnering closely with Sales
  • Knowledge of GPO operations a plus
  • Strong analytical and problem-solving skills with the ability to think strategically and independently
  • Excellent at planning, organizing, prioritizing, and delivering results despite a variable workload and multiple competing priorities
  • Ability to work independently and as an active participant in a team environment
  • Proficient computer skills, including intermediate to advanced capabilities in Excel; SAP and experience with Salesforce a plus
  • A sincere interest in building relationships / partnerships
  • Excellent interpersonal skills, including the ability to communicate effectively in both oral and written formats with customers, employees, and vendors at all levels
  • Ability to maintain confidentiality

Required certifications, licenses, education, and experience:

  • Knowledge of sales operations
  • Ability to work independently and as an active participant in a team environment
  • Proficient computer skills, including intermediate to advanced level spreadsheet application ability
  • Must possess the skills and abilities to successfully perform all assigned duties and responsibilities
  • Must be able to pass a drug test and background check aligned with state and federal laws and regulations
  • 5 years experience in specialty pharmaceuticals

Preferred education, competencies, knowledge, skills, and abilities:

  • Previous experience with specialty onboarding
  • Previous experience with maintaining Master Data

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Prolonged periods sitting at a desk and working on a computer and/or
  • Visual acuity to accurately read small print in contracts, RFPs, and other
  • Ability to stand, walk, bend, squat, stretch, kneel, reach, grasp, and
  • Physical ability to occasionally lift, carry, push, and pull up to 40

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, marital status, national origin, ancestry, disability, genetic information, medical condition, military/veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Incumbents will follow any other instructions or directions and will perform any other related duties, as assigned by their supervisor.

Job Features

Job Category

BioCare

Apply Online

A valid email address is required.
A valid phone number is required.

Why You Should Apply:

  • Low-cost Medical, Dental & Vision Plans
  • Health Advocacy Program
  • Caregiver Support Program
  • Adoption Assistance Program
  • Educational Assistance Program
  • Up to 17 days (136 hours) Paid Time Off Accrued During Your First 12 Months
  • Up to 40 hours Paid Sick Time Accrued Annually
  • 401k with 5% Employer Match
  • Company-paid Life and Disability Insurance
  • Employee Assistance Program (EAP)
  • Marketplace Perks at Work

We Are An Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, marital status, national origin, ancestry, disability, genetic information, medical condition, military/veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.