Part-Time Customer Service Representative

Part-Time Customer Service Representative

BioCareSD
Customer Service
Tempe, Arizona
Posted 2 weeks ago

BioCare is a distributor of specialty pharmaceuticals that treat rare diseases, such as hemophilia, immune system deficiency and ALS. We’re a growing company that was named a 2021 Top Workplace by AZCentral and we are looking for a Part-time Customer Service Representative (CSR) to grow with us. Our CSRs play a crucial role in getting the right medication in the right hands, at the right time so we need someone who is detail oriented and passionate about helping others.

*** All candidates MUST be available and consistently able to work the schedule indicated below ***

Schedule/Required availability:

  • In office work 12 – 5 pm Monday through Thursday
  • On the same in-office days, be on call from 6 pm – 7 am the next morning (on call hours paid at $3/hour)
  • Rotating Sundays on call from 8 am until 7 am on Monday (on call hours paid at $3/hour)
  • During on call hours, able to go to warehouse to pull & prepare order for courier pickup (called back in hours paid at regular hourly rate)
  • Approximately 20-25 work hours per week, including office and called back in hours

Why you should apply:

  • Up to 17 days (136 hours) Paid Time Off accrued during your first year
  • Up to 40 hours Paid Sick Time accrued annually
  • Competitive pay

Typical duties:

  • Receive and process customer orders, prepare required forms and determine the most cost-effective shipping method
  • Data entry of all inventory transactions
  • Coordinate shipments and confirm receipt of product
  • Monitor inventory levels and assist Account Managers with reconciling inventory variances
  • Provide excellent customer service, ensuring any issues with orders, transfers and/or inventory movement are resolved
  • Work on-call shifts as needed

What we’re looking for:

  • High School graduate or GED required
  • 1+ years of delivering top notch customer service
  • Excellent interpersonal skills, including the ability to communicate effectively in both oral and written formats with employees, management, and vendors at all levels
  • Attention to detail, with the ability to understand, follow and give precise written and verbal instructions
  • Ability to organize, prioritize, and deliver results with a variable workload and multiple priorities, paying close attention to detail with minimal supervision
  • Must be able to provide on-call coverage on an occasional weekend day (approximately 1 per month) and overnight shifts (approximately 3 per month), possibly on a holiday
  • Must be able to maintain confidentiality
  • Proficient computer skills (knowledge of Microsoft Dynamics 365 a plus)
  • Ability to work independently and as an active participant in a team environment
  • Longevity in employment history
  • Good driving record
  • Must be able to pass a background check and pre-employment drug screen within company and accreditation standards

 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, marital status, national origin, ancestry, disability, genetic information, medical condition, military/veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.

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BioCareSD

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