Customer Development Manager

BioCare, Inc. is comprised of BioCareSD, a leading national specialty distributor of life-saving therapies, CanyonCareRX, a full-service specialty pharmacy, LogiCare3PL, a national provider of time and temperature-sensitive pharmaceutical logistics services, and QRCare, a quality and regulatory consultancy service. Headquartered in Tempe, Arizona, BioCare, Inc. has been devoted to delivering specialty and therapeutic biological products since 1982. The company was included on the Inc. 5000 Fastest-Growing Private Companies in America list in 2022 and has been recognized by the Financial Times as one of “The Americas’ Fastest Growing Companies 2023.” For more information about BioCare, Inc., please visit BioCare, Inc. – People who care. (biocare-us.com)

Job summary:

Under minimal supervision, the Customer Development Manager is responsible for coordinating and planning product sales to ensure that the Group Purchasing Organization (GPO) customer’s needs are met. The Customer Development Manager understands customer categories, ensures growth opportunities, and coordinates with other departments and customer sales.

Why you should apply:

• Low-cost medical, dental & vision plans
• Up to 17 days (136 hours) Paid Time Off accrued during your first 12 months
• Up to 40 hours Paid Sick Time accrued annually
• 401k with 5% employer match
• Company paid life and disability insurance
• Competitive pay

Primary responsibilities:

• Work with customers to ensure a smooth sales process
• Coordinate customer journey from onboarding to maintenance, and daily needs
• Sole point of customer contact for daily maintenance, to include ordering, pricing, and contract questions
• Coordinate assignment of operational work to responsible stakeholders within the business, insuring follow-through
• Manage process flows to include and collaborate with multi-stakeholder business units and identify efficiency gaps and proactively implement solutions to address them
• Manage customer journey to include customer discovery, customer validation, customer creation, and company building
• Manage complex, national territory, to include high-needs specialty customers with specific needs
• Coordinate and collaborate with affiliated business units, to include group purchasing organizations, to solidify a seamless customer experience
• Perform all other duties as assigned by management

Required competencies, knowledge, skills, and abilities:

• Excellent customer service skills
• Key account development
• Onboarding new customers and customer alignment verification
• Knowledge of sales operations
• Strong analytical and problem-solving skills with the ability to think strategically and independently
• Excellent skills in the areas of planning, organizing, prioritizing, and negotiating to deliver results with a variable workload and multiple priorities
• Ability to work independently and as an active participant in a team environment
• Proficient computer skills, including intermediate to advanced level spreadsheet application ability
• Excellent interpersonal skills, including the ability to communicate effectively in both oral and written formats with customers, employees, and vendors at all levels
• Ability to maintain confidentiality
• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities
• Must be able to pass a drug test and background check aligned with state and federal laws and regulations

Required certifications, licenses, education, and experience:

• Bachelor’s degree
• Seven years related experience in specialty pharmaceuticals
• Prior experience working in/with Group Purchasing Organizations (GPO)

Preferred competencies, knowledge, skills, and abilities:

• General knowledge of sales and negotiation techniques in a complex environment

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer and/or phone

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, marital status, national origin, ancestry, disability, genetic information, medical condition, military/veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Incumbents will follow any other instructions or directions and will perform any other related duties, as assigned by their supervisor.