BioCare

Careers

IT Help Desk Technician

Want to help people and be part of a growing company? BioCare is a distributor of Specialty Pharmaceuticals that treat rare diseases, such as hemophilia, immune system deficiency and ALS. We are looking for an IT Help Desk Technician to join our team and ensure our employees have the equipment , tools & resources they need to consistently do their jobs with minimal downtime, allowing them to get the right medication into the right hands, at the right time. If you want to make a difference in people's lives, apply today to be part of the BioCare family!

*** Please note: This is not a remote working position, but the employee will be able to temporarily do some work from home during COVID. Candidates must be able to work fully onsite in Tempe, AZ once BioCare decides to resume normal onsite operations. ***

Why you should apply:

  • Full-time or part-time
  • Ideal for a college student, as the work hours can be adjusted around your class schedule
  • Low cost and flexible medical, dental & vision plans are available for full-time associates
  • Up to 17 days Paid Time Off accrued during your first year (prorated & accrued based on hours worked)
  • Up to 40 hours Paid Sick Time accrued annually (prorated & accrued based on hours worked)
  • 401k with 5% employer match
  • Company paid life and disability insurance for full-time associates
  • Competitive pay

Typical duties:

  • Support Windows Desktop environments, including Imaging using Intune
  • Serve as the first point of contact for employees seeking technical assistance and provide the appropriate support to resolve or escalate the issue
  • Create, update, resolve, and escalate IT Service Desk Support Tickets
  • Actively listen and collaborate with end users to design effective solutions that resolve issues
  • Manage and process user access requests; set up laptops, printers, phones, and requested software for new associates
  • Install, maintain, troubleshoot, repair, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems
  • Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards
  • Monitor open tickets to ensure SLA timeframe is being met and provide regular updates to the end-users on the progress toward problem resolution
  • Learn and comply with IT and Quality policies and procedures
  • Develop and execute a plan for increasing overall desktop platform optimization and standardization
  • Create and manage application deployment objects for new and existing software
  • Partner with the information security team to report and prioritize vulnerabilities that exist on workstations
  • Provide Operational support including equipment inventory, maintenance, software updates, hardware break/fix, troubleshooting issues with third party applications, and interfacing with vendor tech support
  • Develop infrastructure documentation and technology mappings in compliance with SOP's
  • Develop new functionalities, reports and customizations as needed
  • Work closely with analytics team to assist with weekly and monthly reporting
  • Deliver quality customer service to all team members, customers, and stakeholders

What we are looking for from Part-time candidates:

  • Previous experience in an IT Help Desk role
  • Familiarity with a support ticketing system, remote support program, and managing help desk tools
  • Desire and ability to learn about the various programs and IT environments
  • Knowledge of Microsoft Desktop products and services;
  • Familiar with standard concepts, practices, and procedures related to desktop support
  • Experience with or knowledge of servers in a physical, virtual and cloud environment, including migrating workloads between platforms is a strong plus
  • Strong customer service skills; friendly and approachable
  • Takes initiative and owns responsibilities in projects; strong work ethic with a sense of urgency and a high degree of integrity
  • Ability to organize, prioritize, and deliver results with a variable workload and multiple priorities
  • Successful when working independently and as an active participant in a team environment
  • Excellent interpersonal skills, including the ability to communicate effectively in both oral and written formats with customers, employees, and vendors at all levels
  • Ability to maintain confidentiality
  • Must be able to pass a pre-employment drug screen and background check within company standards

What we are looking for from Full-time candidates:

  • All the experience, skills and abilities specified above
  • Associates Degree in MIS or equivalent combination of education and experience
  • At least 3 years of IT helpdesk experience supporting a hybrid cloud environment including Windows, Azure, and O365
  • Experience working in an MSP environment
  • Knowledge of Windows Analytics, related imaging tools and Intune
  • Experience with Azure Active Directory configurations and domain Join Process
  • Expert knowledge of Microsoft Desktop products and services; Azure and O365 certifications a strong plus

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, marital status, national origin, ancestry, disability, genetic information, medical condition, military/veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, marital status, national origin, ancestry, disability, genetic information, medical condition, military/veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.